Support: Sentry Bridge for Jira

Contact

Email [email protected]. We aim to respond within 2 business days (Monday–Friday, US Pacific time).

Reporting a bug

Please include:

• Your Jira site URL (e.g. yourcompany.atlassian.net)
• The Sentry organization slug and project
• What you expected and what happened, with times and time zone
• The Sentry issue link and Jira work item key, if any
• The "last result" shown on the app's admin page, and any request id from Sentry's integration dashboard (Developer Settings → your integration → Dashboard)

Never send your Sentry client secret, auth token, or full webhook URL by email.

Quick checks

• Admin page shows "Client secret: saved" and "Auth token: saved", and "Test Sentry connection" succeeds.
• The Sentry project is mapped to a Jira project on the project settings page.
• The Sentry internal integration has the webhook URL from the app and the issue webhook enabled.

Security issues

Report vulnerabilities privately to [email protected]. See our security page.

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