Troubleshooting
Most sync problems show up in the Recent activity list on the admin and project settings pages before they show up anywhere else — check there first.
No work item was created
Check Recent activity on the settings pages. It shows every processed event, including:
- filtered — the event didn't match your environment allowlist, minimum level, or alerts-only setting. The reason is shown next to the entry.
- unmapped — the Sentry project slug in the event didn't match any enabled Jira project mapping.
HTTP 403 creating work items
Give the app's Jira user Browse Projects, Create Issues, Edit Issues, Link Issues, Transition Issues and Add Comments permissions in that project's permission scheme.
Sentry's integration dashboard shows a webhook error
Open Sentry Developer Settings → your integration → Dashboard. Sentry marks a webhook delivery as an error if the app doesn't respond within its own short timeout window. A slow first response after the function has been idle can trip that timeout on Sentry's side even though the app still finishes processing and creates the ticket — check the activity log or Jira before assuming the event was lost. If a ticket is genuinely missing, email support@integrationyard.com with the request id from that dashboard.
I'm seeing more than one ticket for the same error
Shouldn't happen under normal use — each Sentry issue maps to exactly one Jira work item (or one per environment, if you chose that dedupe rule). If you do see a duplicate, email support@integrationyard.com with both work item keys and the Sentry issue link.
"AI summary skipped" in the description
The work item is still created in full. This note appears when AI summaries are enabled but the per-site daily cap has been reached, or the summary call itself failed — it never blocks ticket creation.
Ad blockers or strict corporate proxies
No action needed. The admin and project settings pages are Atlassian-hosted Forge UI with no third-party scripts, so there's nothing for an ad blocker to block.
Self-hosted Sentry
Not supported in v1. Autoticket works with sentry.io and regional SaaS hosts such as
de.sentry.io only.