Licensing and billing
Autoticket is billed through the Atlassian Marketplace (Paid via Atlassian). The live listing is authoritative for current prices, annual totals, and the exact user-count bands. For how this compares with upgrading Sentry, see Autoticket vs. upgrading to Sentry Business.
What it costs
- Free for Jira sites with 1–10 users.
- For sites above 10 users, the price is USD $1 per user per month, counting all users on the Jira site, not only those above 10. A 15-user site is billed for 15 users, not 5.
- Every plan includes the same features — automatic ticket creation, two-way sync, templates, agent-ready work items, and optional AI summaries.
Monthly and annual billing are both listed on the Marketplace pricing tab. Check that tab for annual totals rather than multiplying monthly prices yourself. Billing and subscription changes are handled by Atlassian, not inside the Autoticket settings pages.
What happens if the site is unlicensed
On a production Marketplace install, Autoticket only processes Sentry and Jira sync events when the site has a license. If the license is missing or inactive:
- Incoming Sentry events are not turned into work items or status updates. The webhook still returns a successful response, so Sentry's integration dashboard may not show an error — check Autoticket's settings pages and the activity log instead.
- Jira-to-Sentry status sync does not run.
- The Sentry issue panel stays hidden.
- The admin and project settings pages show This app is not licensed on this site.
An active Marketplace evaluation license is treated as licensed, the same as a paid or free-tier license. We don't publish a trial length here; use the term shown at install time on the Marketplace listing.
Questions
For a quote or a billing question about a specific team size, email support@integrationyard.com. Support hours and first-response times are on the support page.
FAQ
How much does Autoticket cost?
It's free for Jira sites with 1–10 users. Above that, the price is USD $1 per user per month, counting all users on the Jira site, not only those above 10.
Who bills Autoticket?
Autoticket is billed through the Atlassian Marketplace (Paid via Atlassian). Billing and subscription changes are handled by Atlassian, not inside the Autoticket settings pages.
Do paid tiers include extra features?
No. Every plan includes the same features — automatic ticket creation, two-way sync, templates, agent-ready work items, and optional AI summaries.
What happens if the app isn't licensed?
On a production site, Sentry and Jira sync events are not processed, the Sentry issue panel stays hidden, and the settings pages show "This app is not licensed on this site."
Does an evaluation license count as licensed?
Yes. An active Marketplace evaluation license is treated as licensed, the same as a paid or free-tier license.